March 2025
Dear Families and Friends,
Welcome to the February/March edition of our newsletter! We’ve had plenty of snow, but spring is just around the corner. We’re looking forward to hearing the birds sing and seeing the beautiful flowers bloom!
Thank you for completing the Family/ Resident Survey. While we’ve made improvements in some areas, there are still aspects that require our attention.
Managing outbreaks since last May has been challenging. The survey results indicate that while food and menu options have improved, the dining experience has declined. Many residents have not been able to dine in the dining room regularly, participate in our incredible programs, or attend Mass in the chapel. Outbreaks continue to affect homes across the province, and we are actively working to prevent the spread of infections. Our Infection Prevention and Control (IPAC) team has implemented enhanced measures to manage outbreaks and reduce further transmission, including:
- Strict hand hygiene protocols.
- Increased monitoring in dining rooms by managers.
- Disciplinary action for staff who fail to follow IPAC protocols.
- Enhanced cleaning and disinfection of high-touch surfaces.
- Isolation and cohorting of affected residents. Active monitoring of respiratory symptoms among residents and staff.
- Mandatory use of personal protective equipment (PPE) by staff.
Our IPAC team is also prioritizing influenza, RSV, and COVID-19 vaccinations for all new admissions and residents in need of updates. This proactive approach will help strengthen immunity within our community and protect our most vulnerable residents.
We continue to urge families not to visit Villa Colombo Toronto if they are experiencing any new respiratory or enteric symptoms. This precaution is crucial in reducing the risk of transmission within the home. Our dedicated staff is working tirelessly to provide compassionate care to all residents during this challenging time. We are closely monitoring the situation and working with Toronto Public Health to ensure we follow all recommended guidelines and best practices for outbreak management. Staff remain committed to the safety and well-being of residents and will provide updates as needed.
New Communications Portal
We hope you are enjoying the new Engage+ communications portal! Most families have now signed up and can access care plans. If you haven’t yet registered, we encourage you to do so for the latest updates and information.
New Staff
We are pleased to welcome Elliot Campbell, Resident & Family Relations & Experience Lead to our team. If you have any concerns, Elliot will be reaching out to connect with you. Elliot has a Masters in Social Work and is dedicated to helping resolve issues and enhancing family support.
Best Regards,
Lisa Alcia
Executive Director
Villa Colombo Toronto